RESUME

Anchor 1

Introduction

An accomplished multi-tasker and demonstrated self-starter with extensive experience in customer Service within fast paced, high-pressure situations. A hard working and committed career changer who is eager to make a positive impact with proven ability to reach goals and achieve results both independently and as part of a focused team environment.

Employment History

Jul. 1, 2019 – Present Practice Resources, LLC

Medical Biller: Specialist and Institutional

Site Specific Revenue Cycle Management

Projects include:

Crouse Medical Practice, Neurosurgery
Crouse Health Hospital, Physician Assistants
Upstate Community Hospital, Physician Assistants
The Salvation Army
Etc.

Apr. 17, 2006 – 2008 St. Paul Traveler’s

Personal Insurance Councilor NYS Licensed Insurance agent

Dec. 4, 2004 – Mar. 30. 2006 Sutherland Group, LTG

Turbotax Technical Support, Intuit

Aug. 2003 – Jun. 2004 Hummel’s Office Plus

Partner, 3 rd Key

Oct. 2001 – Feb. 2003 Deb Shops Inc.

Associate

May 2001 – Oct.2001 Forever 21, Inc.

Merchandiser

Experience

& Skills

Management

Funds management (Billing, account management, ordering, etc.)
Complex problem solving
Scheduling and organization
Training and continued education
Policy development and implementation
Conflict resolution

Administrative / Clerical

Reception and Customer Service
Development and Distribution of official correspondence
Software Proficient (Including Office, Word, and Excel)
Research and Data Entry
General Office Functions (Faxing, filing, etc.)

Customer Sales and Service / Technical Support

Fostering and maintenance of clientele relationships
Phone based technical support and customer service
Front Lines Underwriting
Billing and Account Management

Retail / Marketing

Merchandising Design and Presentation
Customer sales and service
Retail store opening and closing, including drawer balancing
Social Media Marketing
Web design and maintenance

Education

Medical Billing | Onondaga Community College

665 hrs Classroom/100 hrs Practicum

Studies include:

Medical Terminology
Registrations
Charge entry
Payment posting

Denial management
CD-10, HCPCS and CPT coding
HIPAA
Medent and Centricity Group Management Software

Volunteer

Oct. 2014 – Present Animal rescue

Renate's Fosters

Feeding, lodging, veterinary facilitation and rehabilitation of Stray and Feral cats/kittens as rescue, foster care and adoption coordinator.

Website (Personally designed and maintained) at:
https://renatesfosters.wixsite.com/renatesfosters

Aug. 2004 - Nov. 2004 Literacy Volunteer

General office support for the Literacy Volunteers of Greater Syracuse, helping maintain office productivity, run errands, format their quarterly newsletter and logo redesign.

Aug 2000 – Present Special Needs Advocate

Special needs care advocate and service coordinator including PT/OT therapy techniques, IEP implementation and monitoring, medication management, Team coordination, and family advocacy.