Renate Ussery
Medical Billing/Customer Service Specialist
Professional Summary
Dedicated professional with extensive experience in medical billing, customer service, and administrative support. Proven ability to manage revenue cycle operations, optimize processes, and deliver exceptional client satisfaction. Adept at collaborating with cross-functional teams and leveraging technical expertise to ensure compliance and efficiency. Skilled in ICD-10 coding, HCPCS, CPT, and various practice management software platforms.
Dr. Paul Cohen, PHD Psychologist, Freelance IT Consultant — Dewitt, NY
2025 - Ongoing
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Provided IT consulting services
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Assisted in the implementation and training of the Tebra Practice Automation Complete Operating System.
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Ongoing Troubleshooting and resolved complex IT issues as they arise.
Medical Biller: Specialist and Institutional Practice Resources, LLC — Syracuse, NY
July 2019 – 2024
- Manage revenue cycle projects for clients, including Crouse Medical Practice Neurosurgery, Crouse Health Hospital Physician Assistants, Upstate Community Hospital Physician Assistants, and The Salvation Army.
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Implement billing processes that improve accuracy and efficiency, reducing denials by 15%.
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Collaborate with medical professionals to ensure compliance with payer policies and optimize revenue collection.
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Consistently meet or exceed monthly revenue targets, demonstrating expertise in account resolution.
Full-Time Caregiver and Advocate — Camillus, NY
August 14, 2000 – Present
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Coordinated and managed daily care for three children with diverse special needs, including physical, cognitive, and emotional challenges.
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Developed and implemented individualized care plans to address medical, educational, and developmental goals.
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Advocated for necessary resources, therapies, and accommodations through collaboration with schools, healthcare providers, and community organizations.
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Navigated complex healthcare systems to arrange appointments, manage medications, and ensure compliance with treatment protocols.
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Utilized conflict resolution and communication skills to mediate between stakeholders and secure appropriate services and interventions.
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Fostered emotional resilience and independence through structured routines, adaptive learning techniques, and personalized support.
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Maintained detailed records of progress, IEPs, and medical history to optimize continuity of care and advocacy efforts.
Personal Insurance Counselor (NYS Licensed Insurance Agent) St. Paul Traveler’s — Syracuse, NY
April 2006 – 2008
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Provided personalized insurance consultations, maintaining a 90% client retention rate.
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Managed client portfolios, ensuring comprehensive coverage and policy compliance.
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Conducted risk assessments and underwriting to tailor policies to individual needs.
Technical Support Representative Sutherland Group, LTG — Syracuse, NY
December 2004 – March 2006
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Delivered phone-based technical support for Intuit’s TurboTax software, achieving a 95% customer satisfaction score.
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Resolved customer issues efficiently, contributing to high customer retention rates.
Partner, 3rd Key Hummel’s Office Plus — Syracuse, NY
August 2003 – June 2004
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Oversaw daily operations, including funds management and scheduling.
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Trained staff and implemented policies to enhance store performance and customer satisfaction.
Sales Associate Deb Shops Inc. — Syracuse, NY
October 2001 – February 2003
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Assisted customers in product selection, increasing sales by 20% during key promotional periods.
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Maintained merchandising standards to attract and retain clientele.
Merchandiser Forever 21, Inc. — Syracuse, NY
May 2001 – October 2001
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Designed and executed merchandising displays that drove product visibility and sales.
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Collaborated with management to optimize store layout and inventory turnover.
Skills
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Medical Billing & Coding: ICD-10, HCPCS, CPT, revenue cycle management, denial resolution.
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Software Proficiency: Medent, Centricity Group Management, Tebra Practice Automation, Microsoft Office Suite.
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Customer Service: Client relationship management, technical support, conflict resolution.
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Administrative: Scheduling, training, policy development, general office functions.
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Retail/Marketing: Merchandising design, sales optimization, social media marketing.
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Soft Skills: Strategic Planning and Organization, Advocacy and Negotiation, Communication and Collaboration, Emotional Intelligence and Empathy, Multitasking and Crisis Management
Education
Diploma
Corcoran High School
Medical Billing Certificate
Onondaga Community College — Syracuse, NY
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Completed 665 hours of classroom instruction and 100 hours of practicum.
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Coursework included Medical Terminology, Registrations, Charge Entry, Payment Posting, Denial Management, ICD-10, HCPCS and CPT Coding, HIPAA, and proficiency in Medent and Centricity Group Management Software.
Volunteer Experience
Founder and Coordinator Renate's Fosters — Syracuse, NY
October 2014 – Present
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Provide care, rehabilitation, and adoption services for stray and feral cats/kittens.
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Design and maintain the organization’s website: https://renatesfosters.wixsite.com/renatesfosters.
Office Support Volunteer Literacy Volunteers of Greater Syracuse — Syracuse, NY
August 2004 – November 2004
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Assisted with office tasks, newsletter formatting, and logo redesign to support literacy programs.
Special Needs Advocate Syracuse, NY
August 2000 – Present
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Coordinate services and advocate for individuals with special needs, including therapy techniques, IEP implementation, and medication management.